When it comes to appliances, your first big decision is about buying the right ones, and the second is making sure all (eventual) appliance breakdowns are taken care of.
After going through many TotalProtect Home Warranty reviews online, we crafted our own. On this page, we’ll give you an overview of the services this company offers.
Table of Contents:
- TotalProtect Warranty – Company Overview
- Pros and Cons
- What makes TotalProtect Home Warranty special?
- TotalProtect Home Warranty Breakdown
- TotalProtect Home Warranty Details
- Coverage
- How to File a TotalProtect Home Warranty Claim
- Limitations
- Customer Service
- TotalProtect Home Warranty Pricing and Plan Options
- TotalProtect Home Warranty Reputation and Ratings
- Alternatives/Competitors
- TotalProtect Warranty vs. Choice Home Warranty
- TotalProtect vs. American Home Shield
- Wrap Up
- FAQs
TotalProtect Home Warranty – Company Overview
Since 1979, TotalProtect Home Warranty, a product of Cinch Home Services, has served many customers and eliminated all hassles that come with maintaining their appliances.
To make it on the market for over 40 years, this Florida-based company has to have a high quality of services, professionalism, and dedication to its customers. Plus, the fact that TotalProtect is a 5-time Stevie Award winner helps cement its status as one of the most popular home warranty services.
Now that you have some idea about the company, let’s kick things off with a good old pros and cons list:
Pros and Cons
Pros
24/7 service.
180-day workmanship guarantee.
Vast industry experience.
Nationwide coverage.
Cons
A significant number of dissatisfied customers.
Service fees on the pricier side.
Only one day for claim submission.
What makes TotalProtect Home Warranty special?
The number of home warranty companies on the market is overwhelming. So, when you’re looking for the right one for you, you need it to stand out from the crowd.
Why is TotalProtect Home Warranty an excellent choice? Well, let’s see:
- The company promises a 24-hour, 7-days-a-week, 365-days-a-year service—its employees are available whenever you may need them.
- Affordable price—the monthly prices for this service range from $32.99 to $54.99, which is slightly below the industry average.
- It has nationwide home warranty coverage—you can get TotalProtect Home Warranty regardless of where you live in the United States (except Hawaii).
TotalProtect Home Warranty Breakdown
| Feature/Benefit | Details |
| Monthly Cost | $32.99–$54.99 |
| Service Fees | $100–$125 |
| Wait period to start coverage | 30 days |
| Deductible | $125 |
| Repair Facilities | N/A |
| Turnaround Claim Process Time | N/A |
| Repair guarantee | Yes (180-day workmanship guarantee) |
| BBB rating | B+ |
| Cancellation Policy | Pay as you go |
| Cancellation Fee | $25 |
| A Home inspection or Maintenance records required | No |
TotalProtect Home Warranty Details
Coverage
- ApplianceProtect Plan
- SystemsProtect Plan
- TotalProtect Plan
| ApplianceProtect | SystemsProtect | TotalProtect | |
| Systems/
Appliance covered |
|
|
|
| Exclusions/Limitations | N/A | N/A | N/A |
| Add-ons/Additional coverage | Optional Coverage for Pools and Spas | Optional Coverage for Pools and Spas | Optional Coverage for Pools and Spas |
| Maintenance Requirements | N/A | N/A | N/A |
| Pricing (without service fees) | $32.99 per month | $44.99 per month | $54.99 per month |
After you choose and purchase the appropriate plan for you, there is a 30-day wait until your coverage period comes into effect.
Besides the usual services, TotalProtect Home Warranty also covers pre-existing issues with any appliances or systems, as long as the issue was unknown, the item wasn’t damaged beforehand, and its structure wasn’t compromised. Additionally, its maintenance agreement also covers corrosion and rust issues.
There’s also a six-month workmanship guarantee (applied to all covered repairs), and 24/7 customer service and discounts on new appliances.
Additionally, a home inspection isn’t a requirement before purchasing the TotalProtect Home Warranty.
How to File a TotalProtect Home Warranty Claim
You can file a claim with TotalProtect Home Warranty in one of the following ways:
- Call their 24/7 service at 1-(800)-474-4047.
- Fill out a web form on Cinch’s website.
- Or, you can try the latest novelty – the Alexa integration.
Before filling in the form, you will be greeted by a message informing you that upon submitting the claim you will be charged a service fee (upfront). This service fee will be applied to your deductible.
However, to accept a home warranty service request, the form asks for the customer’s plan number as well as zip code as one option. Or you can choose the second option which requires a phone number and zip code.
Keep in mind that the maximum time to file a claim is only a day, which is a somewhat shorter period when compared to other home warranty services.
Limitations
In the TotalProtect Home Warranty agreement it is stated that the service doesn’t cover:
- Abuse, misuse, and/or neglect
- Lightning strikes
- Missing parts
- Animal, pet, and/or pest damage
- Power failure
- Power surge
- Fire
- Casualty
- Acts of God
- Structural and/or property damage
- Flood
- Smoke
- Earthquake
- Freeze damage
- Accidents
- War
- Acts of terrorism
- Nuclear explosion, reaction, radiation, or radioactive contamination
- Insurrection
- Riots
- Vandalism
- Intentional destruction of property
Customer Service
The company offers excellent customer support that is available at all times at 800-474-4047.
However, although the availability of its customer service is remarkable and surely one of the strongest points of this service, some negative TotalProtect Home Warranty reviews often mention issues with its customer service efficiency.
Total Protect Home Warranty Pricing and Plan Options
The TotalProtect Home Warranty cost depends on a few factors.
The first is which plan you choose. As we mentioned before, the company offers three plans:
- The AppliancesProtect Plan costs $32.99 per month.
- The SystemsProtect Plan costs $44.99 per month.
- The TotalProtect Plan costs $54.99 per month.
Note: These prices don’t include the service fees which start from $100.
And if you feel that some of the above-mentioned plans lack something, you can always pay a little extra and get some of TotalProtect’s add-ons:
- Faucets
- Outdoor gas line
- Outside water line
- Septic tank/Septic tank pumping
- Standalone freezer
- Surge protection (not available in some states)
- Swimming pool
- Spa
- Heater for swimming pool or spa
- Water softener
- Well pump system (with a booster pump)
The cost for each of them varies, but none is more expensive than $20.
Another possible upgrade is the Premier Upgrade Package which offers some additional perks such as equipment disposal, plumbing, code upgrades, and a few more.
Lastly, they also offer a Surge Protection Plan starting as low as $3.95 a month with no deductibles. With the purchase of this plan, you don’t have to worry when surge damage happens. And usually, this kind of damage affects TV appliances, gaming systems, desktops and laptops, ACs, microwaves, and other appliances and devices.
TotalProtect Warranty Reputation and Ratings
We’ll start this section by giving you a view of TotalProtect’s ratings on some prominent rating sites.
– House Method: TotalProtect enjoys a fairly nice 4.25-star rating, out of 5. House method throws light on how affordable and convenient TotalProtect’s plans and prices are—especially the TotalProtect plan.
– ReviewHomeWarranties: This website rated TotalProtect Home Warranty with a moderate 3.3-star rating/5. And again, the votes are won over because of their excellent coverage plans and the prices they come with.
– ConsumersAdvocate: On average, TotalProtect’s rating on this website is 2.6/5.
– Yelp: Spoiler alert – the TotalProtect Home Warranty Yelp reviews are a bit disappointing. Just 1-star out of 5, based upon more than 330 reviews.
– BBB (Better Business Bureau): The TotalProtect Warranty BBB reviews are originally for Cinch Home Services, but we believe they apply for TotalProtect as well—being Cinch’s product and all. Whereas, 958 reviews resulting in a rating of 1.37/5 stars.
However, the TotalProtect team is very diligent at resolving the complaints on the BBB website. And, on top of things, TotalProtect Home Warranty is a BBB accredited business, with a perfect B+ grade.
However, a quick look through the reviews shows the main issues customers had were with their service taking too long to resolve their issues, as well as some other issues related to poor customer service.
Among all the doom and gloom, there are also some Total Protect Home Warranty positive reviews of satisfied longtime customers.
Total Protect Alternatives/Competitors
TotalProtect Warranty vs. Choice Home Warranty
- Plans
TotalProtect offers 3 plans, while CHW offers only 2 plans to choose from. However, both companies allow you to throw in some of the many add-ons they have. - Price
Both TotalProtect and CHW offer somewhat similar price points for their plans. As mentioned before, TotalProtect’s prices vary from $32.99 to $54.99, while Choice’s price range is a bit higher, ranging from $45.81 to $55. - Service and Guarantees
Choice Home Warranty has lower service fees, from $60-$85.
It also offers 24/7 customer service, and a 30-90-day guarantee, which is nothing compared to TotalProtect’s 180-day guarantee.
TotalProtect vs. American Home Shield
- Plans
Both, American Home Shield and TotalProtect offer 3 plans. Also, both come with add-on options. - Price
Both of these companies offer more or less similar price points for their plans. American Shield’s price range is narrower, ranging from $29.99 to $60. - Service and Guarantees
American Home Shield has a lower starting service fee, starting from $75. Nonetheless, the maximum price of the service fee is the same as the one of TotalProtect – $125.
It also offers 24/7 customer service, and a 60-day guarantee, which is three times lower than that of TotalProtect Home Warranty.
Wrap Up
To sum up, TotalProtect Home Warranty is an established industry service that’s been around for a long time and has left many customers satisfied throughout the years.
It’s a solid choice if you appreciate 24/7 customer service, an above average, 180-day guarantee period, or if you simply live in a state where not a lot of home warranty services are available.
It may not be the best option on the market, but it has the upper hand in a few areas compared to its competition.
We hope our TotalProtect Home Warranty review contributed to making your decision a bit easier. Hurry up and protect your home!
FAQ
1. Is there a repair guarantee with TotalProtect Warranty?
Yes. The company offers a 180-day workmanship guarantee.
2. What does the 180-day workmanship guarantee mean?
It means that if an item breaks again (after being repaired) during the next 180 days, it will be repaired again by the company workers.
3. Is a home inspection required by TotalProtect Warranty?
No, a home inspection is not required.
4. Why is there an overwhelming number of negative TotalProtect Home Warranty reviews?
Consumers’ main concerns seem to be the deficient customer and repair service.